Emergency Support Instructions

For urgent technical issues that require immediate attention outside of regular business hours, please follow these steps:

1. Identify your emergency:

• Is it a critical system outage affecting multiple users?
• Is it a data security breach?
• Is it a hardware failure causing significant downtime?

2. Choose the appropriate contact method:

• Phone: If your issue requires immediate verbal communication, please call our Network Operations Center (NOC) at +1 844-SEIGLER (844-734-4537) option 5. This line is staffed 24/7 for critical issues.
• Email: If your issue can be communicated via email and does not require immediate intervention, you can send an email to [email protected]. However, please understand that response times for email may be longer outside of regular business hours.

3. Be prepared to provide the following information:

• Your name and contact information
• A brief description of the emergency
• The timeframe of the issue (when it started, how it's impacting you)
• Any error messages or relevant details
• Any steps you've already taken to troubleshoot

4. Stay informed:

• We will keep you updated on the status of your issue and the estimated resolution time via email, help desk ticket, and phone calls.
• You can also check our website for service updates: https://status.seigler.us